PROFESSIONAL IT SUPPORT

Get the Answers You Need

Baywell Portal (VIP Clients)

For VIP Clients Only – Get access to Ticketing and Remote Access to your computers at work.

Email Support (VIP Clients)

For VIP Clients Only – If email is available, use the link below to send Baywell an email for the quickest response to your IT questions.  A ticket will be created on your behalf which ensures a response from our engineers.

Knowledge Base & FAQs

iPhones: How do I add Office365 (Exchange) Emails to my default Mail app?

How to set up Office 365 email on iPhone

  1. Tap Settings.
  2. Tap Mail, Contacts, Calendars.
  3. Tap Add Account.
  4. Tap Exchange.
  5. Enter your Office 365 email address and password and tap Next.
  6. Wait for it to show verified.
  7. Select the services you want to sync to your iPhone or iPad.
  8. Open the mail app on your phone to view your new mail account.
Android Phones: How do I add Office365 (Exchange) Emails to my phone's native mail app?
  1. Tap Settings.
  2. Tap Accounts.
  3. Tap Add Account.
  4. Tap Microsoft Exchange ActiveSync or Corporate.
  5. Enter your Email address and Password.
  6. If you see a Domain\Username field, enter your full email address.

Note: If Domain and Username are separate fields, enter your full email address in Username, and leave Domain blank.

  1. If you see a Server field, enter outlook.office365.com.
  2. Tap Next.
  3. To complete auto configuration, tap Ok.
  4. Select the Account options you want to use. Selecting a longer sync period will show you more calendar information and email, and require more memory.
  5. Tap Next.
  6. Tap Microsoft Exchange ActiveSync, to see the display name for your email account. You can change the display name, here.
  7. Tap Next, and you will see your inbox.
Popular Websites Down? How do I find out?

There’s a good resource that collects everyone’s feedback on whether a website, internet service provider or cloud service (such as Office365) is down.

https://www.downdetector.com

Instant Remote Support

Visit the link below if instructed by a Baywell Engineer.  The link will direct you to Splashtop’s Remote Support page:

https://sos.splashtop.com

The website page should look like this screenshot below:

A download may start immediately and automatically or you may be prompted to download and install the Splashtop Remote Support App. Please allow/proceed with the install.  Once installed, you’ll be given a 9 digit code which you’ll need to give to our Baywell Engineer so we can access your computer.