PROFESSIONAL IT SUPPORT
Get the Answers You Need
Baywell Portal (VIP Clients)
For VIP Clients Only – Get access to Ticketing and Remote Access to your computers at work.
Email Support (VIP Clients)
For VIP Clients Only – If email is available, use the link below to send Baywell an email for the quickest response to your IT questions. A ticket will be created on your behalf which ensures a response from our engineers.
Knowledge Base & FAQs
iPhones: How do I add Office365 (Exchange) Emails to my default Mail app?
How to set up Office 365 email on iPhone
- Tap Settings.
- Tap Mail, Contacts, Calendars.
- Tap Add Account.
- Tap Exchange.
- Enter your Office 365 email address and password and tap Next.
- Wait for it to show verified.
- Select the services you want to sync to your iPhone or iPad.
- Open the mail app on your phone to view your new mail account.
Android Phones: How do I add Office365 (Exchange) Emails to my phone's native mail app?
- Tap Settings.
- Tap Accounts.
- Tap Add Account.
- Tap Microsoft Exchange ActiveSync or Corporate.
- Enter your Email address and Password.
- If you see a Domain\Username field, enter your full email address.
Note: If Domain and Username are separate fields, enter your full email address in Username, and leave Domain blank.
- If you see a Server field, enter outlook.office365.com.
- Tap Next.
- To complete auto configuration, tap Ok.
- Select the Account options you want to use. Selecting a longer sync period will show you more calendar information and email, and require more memory.
- Tap Next.
- Tap Microsoft Exchange ActiveSync, to see the display name for your email account. You can change the display name, here.
- Tap Next, and you will see your inbox.
Popular Websites Down? How do I find out?
There’s a good resource that collects everyone’s feedback on whether a website, internet service provider or cloud service (such as Office365) is down.
Instant Remote Support
Visit the link below if instructed by a Baywell Engineer. The link will direct you to Splashtop’s Remote Support page:
The website page should look like this screenshot below:
A download may start immediately and automatically or you may be prompted to download and install the Splashtop Remote Support App. Please allow/proceed with the install. Once installed, you’ll be given a 9 digit code which you’ll need to give to our Baywell Engineer so we can access your computer.