FREQUENTLY ASKED QUESTIONS
Get the Answers You Need
General Windows Operating System Questions
How do I check for updates on a Windows 10 computer?
Select Start > Settings > Update & security > Windows Update (scroll down to bottom of page) > Check for updates. Install any updates that you need. After you’ve installed the necessary updates, select Start > Power > Restart (or Update and restart).
How do I reset/erase my Windows 10 PC?
Here’s a short video to show you how to reset Windows 10:
https://sharing.baywell.net/YEu1e0mK
- Click on Windows icon
- Settings (Gear icon)
- Scroll down to Update & Security
- Click on Recovery (left menu)
- Select to Reset PC – Get Started (right pane)
- You can choose to Keep files or Remove Everything (select this option if your intent is to reset PC to get a clean start)
- If you choose to Remove Everything (prepare for disposal, donate PC), you can select whether to do a quick erase or a full erase (hours). Choose full erase if the PC is to be given to an outside party.
Note: If your PC was used previously to store ePHI, please contact Baywell.
Microsoft Office 365
Android Phones: How do I add Office365 (Exchange) Emails to my phone's native mail app?
- Tap Settings.
- Tap Accounts.
- Tap Add Account.
- Tap Microsoft Exchange ActiveSync or Corporate.
- Enter your Email address and Password.
- If you see a Domain\Username field, enter your full email address.
Note: If Domain and Username are separate fields, enter your full email address in Username, and leave Domain blank.
- If you see a Server field, enter outlook.office365.com.
- Tap Next.
- To complete auto configuration, tap Ok.
- Select the Account options you want to use. Selecting a longer sync period will show you more calendar information and email, and require more memory.
- Tap Next.
- Tap Microsoft Exchange ActiveSync, to see the display name for your email account. You can change the display name, here.
- Tap Next, and you will see your inbox.
iPhones: How do I add Office365 (Exchange) Emails to my default Mail app?
How to set up Office 365 email on iPhone
- Tap Settings.
- Tap Mail, Contacts, Calendars.
- Tap Add Account.
- Tap Exchange.
- Enter your Office 365 email address and password and tap Next.
- Wait for it to show verified.
- Select the services you want to sync to your iPhone or iPad.
- Open the mail app on your phone to view your new mail account.
How do I remove CLUTTER folder from Outlook?
Please refer to this Microsoft Document: Turn Off Clutter in Outlook
POP, IMAP and SMTP server and port settings for Office 365 Accounts
POP setting
Server name: outlook.office365.com
Port: 995
Encryption method: TLS
IMAP setting
Server name: outlook.office365.com
Port: 993
Encryption method: TLS
SMTP setting
Server name: smtp.office365.com
Port: 587
Encryption method: STARTTLS
How do I set up Dual Factor Authentication (2FA) on Microsoft 365?
- Go to: https://login.microsoftonline.com
- Login with your email credentials.
- Immediately, you’ll see the following window after entering the correct email credential:
- In our example, we’re selecting to use a mobile phone as the second authentication – so please select “I want to set up a different method”.