FREQUENTLY ASKED QUESTIONS

Get the Answers You Need

General Windows Operating System Questions

How do I check for updates on a Windows 10 computer?

Select Start > Settings > Update & security > Windows Update (scroll down to bottom of page) > Check for updates. Install any updates that you need. After you’ve installed the necessary updates, select Start > Power > Restart (or Update and restart).

How do I reset/erase my Windows 10 PC?

Here’s a short video to show you how to reset Windows 10:

https://sharing.baywell.net/YEu1e0mK

  1. Click on Windows icon
  2. Settings (Gear icon)
  3. Scroll down to Update & Security
  4. Click on Recovery (left menu)
  5. Select to Reset PC – Get Started (right pane)
  6. You can choose to Keep files or Remove Everything (select this option if your intent is to reset PC to get a clean start)
  7. If you choose to Remove Everything (prepare for disposal, donate PC), you can select whether to do a quick erase or a full erase (hours). Choose full erase if the PC is to be given to an outside party.

Note: If your PC was used previously to store ePHI, please contact Baywell.

Microsoft Office 365

Android Phones: How do I add Office365 (Exchange) Emails to my phone's native mail app?
  1. Tap Settings.
  2. Tap Accounts.
  3. Tap Add Account.
  4. Tap Microsoft Exchange ActiveSync or Corporate.
  5. Enter your Email address and Password.
  6. If you see a Domain\Username field, enter your full email address.

Note: If Domain and Username are separate fields, enter your full email address in Username, and leave Domain blank.

  1. If you see a Server field, enter outlook.office365.com.
  2. Tap Next.
  3. To complete auto configuration, tap Ok.
  4. Select the Account options you want to use. Selecting a longer sync period will show you more calendar information and email, and require more memory.
  5. Tap Next.
  6. Tap Microsoft Exchange ActiveSync, to see the display name for your email account. You can change the display name, here.
  7. Tap Next, and you will see your inbox.

iPhones: How do I add Office365 (Exchange) Emails to my default Mail app?

How to set up Office 365 email on iPhone

  1. Tap Settings.
  2. Tap Mail, Contacts, Calendars.
  3. Tap Add Account.
  4. Tap Exchange.
  5. Enter your Office 365 email address and password and tap Next.
  6. Wait for it to show verified.
  7. Select the services you want to sync to your iPhone or iPad.
  8. Open the mail app on your phone to view your new mail account.
How do I remove CLUTTER folder from Outlook?

Please refer to this Microsoft Document: Turn Off Clutter in Outlook

POP, IMAP and SMTP server and port settings for Office 365 Accounts

POP setting

Server name: outlook.office365.com

Port: 995

Encryption method: TLS

IMAP setting

Server name: outlook.office365.com

Port: 993

Encryption method: TLS

SMTP setting

Server name: smtp.office365.com

Port: 587

Encryption method: STARTTLS

How do I set up Dual Factor Authentication (2FA) on Microsoft 365?
How do I set up Office 365 dual factor authentication after Baywell enables it for me?

  1. Go to:  https://login.microsoftonline.com
  2. Login with your email credentials.
  3. Immediately, you’ll see the following window after entering the correct email credential:

  4. In our example, we’re selecting to use a mobile phone as the second authentication – so please select “I want to set up a different method”.

 

Have More Questions?