Privacy Notice
Baywell Advanced Systems, LLC (“Baywell,” “the Company,” “we,” “us,” or “our”) respects the privacy of visitors to our website. This Privacy Notice applies solely to Baywell.net, including visitors redirected from Baywell.com.
This notice covers information collected through our public-facing website only.
It does not apply to data processed while delivering managed IT services, remote monitoring, ticketing, cybersecurity services, or any other client operations. Those activities are governed by our MSA, SOWs, and any applicable Business Associate Agreements (BAAs).
1. Information We Collect
1.1 Information You Provide
When you interact with Baywell.net—for example, by submitting a contact form or requesting information—we may collect:
- Name
- Email address
- Phone number
- Company name
- Any other information you choose to provide
1.2 Automatically Collected Information
When you access Baywell.net, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Time zone and locale
- Pages viewed, click behavior, referring URLs
- Error logs, load times, and performance data
This information helps us maintain website security, functionality, and performance.
1.3 Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable website functionality
- Improve performance
- Conduct analytics
- Secure the website
You may disable cookies in your browser, but doing so may limit certain features.
1.4 Third-Party Analytics
Baywell.net may use third-party services such as Google Analytics to help us understand website usage.
These providers process data according to their own privacy policies.
We do not control their tracking technologies.
1.5 SMS/Text Messaging
If you opt in to receive SMS/text messages from Baywell:
- We collect your mobile phone number and your consent record.
- All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
2. How We Use Personal Information
We use Personal Information collected through Baywell.net for:
- Responding to inquiries or support requests
- Providing information you request
- Operating, maintaining, and improving the website
- Performing security monitoring and diagnostics
- Conducting analytics and usage evaluations
- Sending optional marketing or informational messages (with opt-out capability)
- Complying with legal obligations
- Preventing fraud, abuse, or unauthorized access
Personal Information collected through Baywell.net is used solely for the purposes listed above.
3. How We Share Information
We may share Personal Information with:
- Company personnel with a legitimate need to access
- Service providers supporting website operations (e.g., hosting, analytics, email delivery)
- Legal or regulatory authorities when required by law
- Professional advisers under confidentiality obligations
We do not sell Personal Information.
We do not share SMS consent data or phone numbers used for text messaging with any third parties.
This Privacy Notice does not apply to third-party systems we use for service delivery (such as RMM platforms, helpdesk systems, backup systems, or monitoring tools). Those platforms maintain their own privacy policies.
4. Data Retention
We retain Personal Information collected through Baywell.net only as long as necessary to:
- Fulfill the purpose for which it was collected
- Meet legal or regulatory requirements
- Support website security and functionality
When data is no longer required, it is securely deleted or anonymized.
5. Data Security
We implement reasonable and appropriate administrative, technical, and physical safeguards to protect Personal Information collected through Baywell.net, including:
- Encryption of data in transit
- Access controls and role-based permissions
- Logging and monitoring
- Secure hosting and network protections
No security method is perfect, and we cannot guarantee absolute protection.
6. Your Rights
You have the right to:
- Know whether we hold Personal Information about you
- Request access to that information
- Request correction of inaccurate information
- Request deletion of information collected through Baywell.net
We may require identity verification to protect your privacy and security.
Requests may be submitted via support@baywell.net.
7. Children’s Privacy
Baywell.net is intended for business use and is not directed to children under 16.
We do not knowingly collect Personal Information from minors.
If you believe information about a minor has been collected, please contact us and we will promptly delete it.
8. External Links and Third-Party Services
Baywell.net may contain links to external websites or services.
We are not responsible for the privacy practices of those third parties.
Visitors should review the privacy policies of any linked sites before providing Personal Information.
This Privacy Notice does not apply to any third-party tools we use for ticketing, remote monitoring, or service delivery.
9. Contact Information
For questions about this Privacy Notice or to exercise your rights, contact:
Baywell Advanced Systems, LLC
2880 Bicentennial Pkwy
STE 100 PMB 210
Henderson, Nevada 89044
Email: support@baywell.net
Attention: Privacy Officer
10. Revision Date
This privacy policy was last updated on 24 November 2025 (“Revision Date“). If you were a user before the Revision Date, it replaces the existing Privacy Policy. The Company reserves the right to change this policy at any time by notifying the users of the existence of a new privacy statement. This policy is not intended to and does not create any contractual or legal rights in or behalf of any party.